Frequently Asked Questions
When will I receive my order?
We do our best to make sure your order arrives in a timely manner. In general most frame orders are processed,produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2 day express shipping are available, however please note that these options will not effect processing time. You can upgrade to priority production for $9.50, creating expedited production of your order. International orders typically arrive within 6-10 business days via USPS Priority Mail.
What is your Policy on Returns/Exchanges/Refunds?
We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact us at firstname.lastname@example.org. Note we do not exchange or refund any product unless damaged in shipping. All sales are final.
What are your shipping policies?
We will choose the most cost effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your item is shipped.
How can I keep up with your new work?
Sign up for my newsletter to find out when my new work will be on my website, plus find out when and where my upcoming shows will be. You can follow me on facebook at David W. Douthat @dwdfineart. If you have any questions you can email me at email@example.com .